VoIP enables voice communication over the internet instead of traditional phone lines. Businesses can place and receive calls using broadband connections, improving flexibility, scalability, and cost savings while enabling modern calling features.
Modern Business Technology Consulting
Future‑Ready IT, Phone,
and Cloud Systems For
Growing Businesses
Enterprise Teams
Technology Leaders
Tech20 Solutions Inc. designs intelligent, secure, and scalable technology stacks—business phone (VoIP), dedicated internet, cloud, and cybersecurity —so your team can move faster with zero guesswork.
Unified Communications (VoIP)
The phone system you choose shapes how your team communicates and how customers experience your business. While options may look similar, capabilities can vary widely. When you define your must-haves early, you can narrow choices faster and stay aligned with your workflow and budget. For many small businesses, VoIP is a smart way to deliver big-company calling features at a practical cost. Knowing what’s included helps you maximize value and choose with confidence.
Device Gallery
Explore other AI-aligned infractructure for modern businesses
Business Internet
Reliable high-speed connectivity built for modern businesses.
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Cybersecurity & Cloud
Secure, scalable cloud and protection solutions.
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Nationwide IT Support
Certified technicians available across North America.
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AI Solutions
Scale revenue and automate workflows without adding headcount.
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The phone system you choose shapes how your team communicates and how customers experience your business. While options may look similar, capabilities can vary widely. When you define your must-haves early, you can narrow choices faster and stay aligned with your workflow and budget. For many small businesses, VoIP is a smart way to deliver big-company calling features at a practical cost. Knowing what’s included helps you maximize value and choose with confidence.
Email and the web are now essential to daily operations, so speed and reliability matter more than ever. A strong connection keeps your team productive across hosting, streaming, VoIP, video meetings, and VPN use.
If you rely on bandwidth-heavy applications, dedicated internet is often the better fit than standard broadband. With DIA, you’re not sharing capacity with nearby users—so performance stays steadier during peak hours and handles traffic spikes more consistently.
Cloud and cybersecurity are foundational in modern business. As systems and data move online, protecting sensitive information becomes a non-negotiable priority.
The right cloud and security approach helps you operate safely, protect privacy, and stay aligned with compliance—so you can scale and modernize with confidence.
Dependable on-site IT support across the US, Canada, and Mexico—delivered by certified, on-demand field technicians.
We help multi-location businesses and IT providers get trusted local support. From hardware installs and network setup to structured cabling and rollouts, our technicians work quickly and professionally with proven experience you can rely on.
Core Services
AI‑aligned infrastructure for modern businesses
We connect your phones, network, cloud applications, and security into one coherent architecture—built to support AI workflows and hybrid teams.
Business Phone (VoIP)
Cloud-based phone systems with intelligent routing, call analytics, and AI-ready integrations built for sales and support teams.
Design and deployment of VoIP platforms
Call flow optimization and IVR
Migration from legacy phone systems
Dedicated Business Internet
High-availability connectivity engineered for always-on operations, cloud tools, and latency-sensitive AI workloads.
Circuit design and provider selection
Redundancy and failover strategy
QoS tuning for voice and video
IT, Cloud & Cybersecurity
From architecture to day‑to‑day management, we secure and optimize the systems your business runs on.
Cloud migration and optimization
Endpoint and network security
vCIO and ongoing strategy
Carriers We Work with
Carriers We Work with
SIP trunking connects your PBX to the public telephone network (PSTN) through the internet. It replaces traditional phone lines and allows businesses to scale call capacity, reduce costs, and improve routing and redundancy.
Hosted PBX is a cloud-based phone system where the provider manages your voice infrastructure. Businesses get enterprise calling features without maintaining on-site PBX hardware.
Common Hosted PBX Features
Auto attendant, extension dialing, call routing, call queues, voicemail-to-email, call recording, SMS, mobile/desktop apps, reporting and analytics, integrations (CRM and Microsoft Teams), music on hold.
Admin Portal
Manage users, extensions, call flows, permissions, and numbers in real time. Audit changes and quickly restore configurations when needed.
Desktop App
Make and receive calls, message teammates, and access integrations from your Mac or PC with a unified communications experience.
Mobile App
Use your business number on the go—calling, SMS, team chat, and notifications from virtually anywhere.
Desk Phones
Deploy compatible VoIP desk phones (e.g., Yealink, Poly, Panasonic) for office or home setups, with centralized provisioning and management.
Microsoft Teams Voice is a cloud-based calling solution that integrates directly with Teams, allowing organizations to replace traditional phone systems with modern PSTN calling inside the Microsoft 365 ecosystem.
Direct Routing vs Operator Connect
1. Direct Routing
Direct Routing connects a Session Border Controller (SBC) to Microsoft Teams to enable PSTN calling. The SBC can be on-premises or cloud-based, and you control configuration and routing.
Who it’s for: organizations with complex requirements, existing SBC infrastructure, or those who want deeper control over routing, failover, and integrations.
Flexibility: high (routing, failover, interconnections).
Complexity: higher (SBC + SIP trunk + troubleshooting).
Cost: often efficient if you already have SBC resources; includes SBC/SIP trunk costs.
2. Operator Connect
Operator Connect lets you purchase PSTN calling from an approved operator and connect it to Teams with a simplified, managed setup. The operator runs and supports the infrastructure.
Who it’s for: teams that want a plug-and-play approach without managing SBCs.
Flexibility: lower; limited to operator offerings.
Complexity: simpler to set up and maintain.
Cost: can be higher due to managed service pricing, but reduces internal admin overhead.
IVR is an automated system that answers calls with voice prompts and keypad options, gathers information, and routes callers to the correct team or destination. It improves customer experience and reduces call handling time.
Modern business technology consulting.
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The information provided on this website is for general informational purposes only and does not constitute professional, legal, or technical advice. Services, pricing, availability, and technology solutions may vary based on location, provider, and specific business requirements.
Tech 20 Solutions Inc. partners with a variety of third-party carriers and technology providers to deliver customized solutions. Tech 20 Solutions Inc. does not warrant or guarantee specific outcomes, performance metrics, or cost savings. All recommendations are subject to evaluation and agreement following a business technology assessment.