1. Information We Collect

We may collect information that you voluntarily provide to us, including:

• Name
• Email address
• Phone number
• Company or organization name
• Job title
• Information submitted through contact forms
• Service inquiries
• Appointment or consultation details
• Communications you send to us
• Any other information you choose to provide

We may also automatically collect certain technical information when you use our website, including your IP address, browser type, device type, operating system, pages visited, referring website, date and time of visits, general location information, and website usage or interaction data.

2. How We Use Your Information

We may use collected information to:

• Respond to questions, requests, and inquiries
• Provide information about our services
• Schedule consultations or appointments
• Deliver and manage services
• Communicate with clients and prospective clients
• Provide customer support
• Improve our website, services, and user experience
• Analyze website traffic and performance
• Maintain security and prevent fraud or misuse
• Send service-related notifications and updates
• Send marketing communications where permitted by law
• Comply with legal and regulatory requirements

3. Communications, Email, and SMS

If you provide your contact information, you may receive communications from Tech 20 Solutions regarding your inquiry, requested services, appointments, account activity, or other business-related matters.

Where you have provided appropriate consent, we may also send promotional or marketing communications.

You may unsubscribe from marketing emails by following the unsubscribe instructions included in those messages.

If SMS or text messaging is available through our website or services, message and data rates may apply. Message frequency may vary. You may opt out of marketing text messages by replying STOP. You may reply HELP for assistance. Consent to receive marketing communications is not a condition of purchasing our services.

4. Cookies and Tracking Technologies

Our website may use cookies, analytics tools, pixels, and similar technologies to remember visitor preferences, understand how visitors use our website, measure website performance, improve functionality, support marketing activities, and detect technical or security issues.

You may be able to disable cookies through your browser settings. Disabling certain cookies may affect how portions of the website function.

5. Analytics and Third-Party Technologies

We may use third-party platforms and service providers to assist with website hosting, analytics, communications, scheduling, customer relationship management, advertising, and other business functions.

These providers may collect or process information according to their own privacy policies and contractual obligations.

We do not control the privacy practices of third-party websites or services that are not operated by Tech 20 Solutions.

6. How We Share Information

We do not sell your personal information for money.

We may share information with trusted service providers where reasonably necessary to operate our business, including providers that assist with:

• Website hosting
• Cloud storage
• Customer relationship management
• Email and SMS communications
• Analytics
• Scheduling
• Marketing
• Payment processing
• IT infrastructure
• Security
• Professional consulting services

We may also disclose information where required by law, to respond to lawful requests, protect our rights or users, investigate suspected fraud or misuse, or facilitate a merger, acquisition, restructuring, financing, or sale of business assets.

7. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, loss, or misuse.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

8. Data Retention

We may retain personal information for as long as reasonably necessary to provide services, maintain business and transaction records, fulfill contractual obligations, resolve disputes, enforce agreements, and meet legal, tax, accounting, or regulatory requirements.

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it.

9. Your Privacy Choices

Depending on where you live and applicable law, you may have certain rights regarding your personal information, which may include the right to:

• Request access to your information
• Request correction of inaccurate information
• Request deletion of certain information
• Request restriction of certain processing
• Object to certain uses of your information
• Withdraw consent where processing is based on consent
• Opt out of certain marketing communications

We may need to verify your identity before processing certain privacy requests.

10. Children’s Privacy

Our website and services are intended for businesses and adults and are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13. If we learn that such information has been collected, we may take reasonable steps to delete it.

11. Third-Party Links

Our website may contain links to third-party websites, applications, or services.

Tech 20 Solutions is not responsible for the privacy practices, security, availability, accuracy, or content of third-party services. We encourage you to review their privacy policies before submitting personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or legal requirements.

When changes are made, the updated version will be posted on this page with a revised effective date.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how Tech 20 Solutions handles personal information, please contact us using the contact information provided on our website.

Tech 20 Solutions Inc.